Privacy Policy
Last updated: 19 October 2026
This Privacy Policy explains how FurSweep ("we", "us") collects, uses and protects your personal information when you visit this website or place an order. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth) and other applicable privacy laws.
Information we collect
- Order details: your name, mobile number, delivery address, email address and the products you order.
- Payment information: card payments are processed by Stripe. We do not see or store your full card details.
- Messages: anything you send us when you contact customer support.
- Technical information: such as your IP address, browser type and pages visited, collected through server logs, cookies and similar technologies.
How we use your information
- To process, ship and deliver your order and send you order and delivery updates.
- To provide customer support, refunds and returns.
- To prevent fraud and keep our website secure.
- To measure and improve our website and advertising.
- To meet our legal obligations.
We will only send you marketing emails or messages if you have agreed to receive them, and you can unsubscribe at any time.
Who we share it with
We share your information only as needed to run our business, including with:
- Stripe, to process your payment;
- our fulfilment partners and delivery carriers, to pack and deliver your order;
- our website hosting and IT service providers;
- advertising and analytics providers (such as Meta and Google), where we use their tools on this website;
- government or law enforcement bodies, where required by law.
We do not sell your personal information.
Overseas disclosure
Some of these service providers store or process information outside Australia, including in Singapore (where our website is hosted), the United States and other countries where our service providers and fulfilment partners operate. We take reasonable steps to ensure they protect your information.
Cookies
We use cookies and similar technologies to make the website work, remember your preferences and measure how the site and our advertising perform. You can block or delete cookies in your browser settings, although some parts of the site may not work properly.
Security and retention
We take reasonable steps to protect your personal information from misuse, loss and unauthorised access. We keep order information only for as long as we need it for the purposes above, including to meet tax, accounting and legal requirements.
Access, correction and complaints
You can ask to access or correct the personal information we hold about you, or ask us to delete it, by emailing [email protected]. If you have a privacy complaint, please contact us first and we'll respond within 30 days. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Contact
FurSweep
Email: [email protected]