Refunds & Returns Policy

Last updated: 19 October 2026

Your rights under the Australian Consumer Law: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

30-day money-back guarantee

In addition to your rights under the Australian Consumer Law, we offer a 30-day money-back guarantee. If you're not happy with your FurSweep™ for any reason, contact us within 30 days of delivery and we'll arrange a refund.

How to request a refund or return

• Email [email protected] with your order number and the reason for your request.
• We'll reply within 1–2 business days with the next steps, including the return address if a return is needed.
• Please don't send items back without contacting us first, so we can match the return to your order.

Faulty, damaged or incorrect items

If your item is faulty, damaged or not what you ordered, we'll provide a replacement or a full refund (including any return postage costs). Please email us with your order number and a photo of the problem.

Change of mind

For change-of-mind returns under our 30-day guarantee, the item should be returned in reasonable condition with all parts included. The cost of return postage for change-of-mind returns is paid by the customer.

When you'll receive your refund

Refunds are issued to your original payment method. Once your refund is approved (or your return is received, where a return is required), we'll process it within 5 business days. Your bank may take a further 5–10 business days to show it on your statement.

Questions

Contact us at [email protected].